Terms of Service

Effective date: May 6, 2026

Please read these Terms of Service carefully. By using fulldeckagency.com or engaging Full Deck Agency for services, you agree to be bound by these terms. If you do not agree, do not use the Site or our services.

These Terms of Service (“Terms”) govern your access to and use of the website at fulldeckagency.com (the “Site”) and any digital marketing services provided by Full Deck Agency (“Full Deck Agency,” “we,” “us,” or “our”). They form a binding agreement between you (“Client,” “you,” or “your”) and Full Deck Agency.

1. Services

Full Deck Agency provides digital marketing services for home service contractors and small businesses, which may include: website design and development, search engine optimization (SEO), Google Ads and other paid media management, social media management, content creation, and local listings management. The specific scope, deliverables, timelines, and fees for any engagement will be set out in a separate proposal, statement of work, or order form (each, an “Order”). In the event of a conflict between these Terms and an Order, the Order controls for that engagement.

2. Eligibility and Accounts

You represent that you are at least 18 years old, are authorized to enter into agreements on behalf of any business you represent, and that all information you provide is accurate and current. You are responsible for keeping login credentials and authorized third-party access secure.

3. Acceptable Use

You agree not to:

• Use the Site or our services for any unlawful, deceptive, or abusive purpose;
• Attempt to gain unauthorized access to the Site, any related systems, or another user’s account;
• Interfere with or disrupt the Site, our infrastructure, or our service providers;
• Provide content that infringes intellectual property rights, violates privacy or publicity rights, or is defamatory, obscene, or otherwise objectionable;
• Engage in practices that violate the policies of platforms we use on your behalf (Google, Meta, etc.) or that would reasonably place those accounts at risk of suspension.

4. Client Responsibilities

To deliver our services effectively, we rely on you to:

• Provide accurate business information, brand assets, photos, and other content in a timely manner;
• Grant us appropriate access to platforms, accounts, hosting, domains, and analytics tools required for the work;
• Review and approve deliverables within agreed timeframes — unreasonable delays may extend timelines or affect results;
• Ensure that all content you supply is lawful and that you have all necessary rights to use it.

5. Fees and Payment

Fees are set out in your Order. Unless stated otherwise:

• Recurring services (e.g., SEO, Google Ads management, social media management, content) are billed monthly in advance;
• Project-based work (e.g., websites) is billed according to the milestone schedule in the Order, typically with an initial deposit before work begins;
• Invoices are payable within the terms shown on the invoice (default: net 7 days);
• Late payments may accrue interest at 1.5% per month (or the maximum allowed by law, whichever is less) and may result in a pause or suspension of services after written notice;
• Third-party costs — including ad spend, hosting, domains, premium plugins, stock media, and platform fees — are your responsibility and are billed separately or passed through at cost;
• Fees do not include applicable sales, use, or other taxes, which will be added where required;
• Except where required by law, all fees are non-refundable once services have been performed.

6. Term, Renewal, and Termination

Recurring service engagements continue on a month-to-month basis unless your Order states otherwise. Either party may terminate a recurring engagement with at least 30 days’ written notice (email is sufficient). Either party may terminate immediately for material breach that is not cured within 10 days of written notice, or for non-payment. On termination, you remain responsible for fees and pass-through costs incurred through the effective date of termination, and we will provide a reasonable handoff of your accounts and assets.

7. Intellectual Property

Our IP. The Site, our methodologies, internal processes, templates, proprietary tools, software, and any pre-existing materials we use to deliver services are owned by Full Deck Agency or our licensors and are protected by copyright, trademark, and other laws. Nothing in these Terms transfers ownership of our pre-existing IP.

Your IP.You retain ownership of the content, trademarks, logos, photos, and other materials you provide to us (“Client Materials”). You grant Full Deck Agency a non-exclusive, worldwide, royalty-free license to use Client Materials as necessary to deliver the services and to operate campaigns on your behalf.

Deliverables. Upon receipt of full payment for a deliverable (such as a website, written content, or campaign creative), Full Deck Agency assigns to you the ownership of that deliverable, excluding our pre-existing IP, third-party components, and tools used to create or maintain it (which remain licensed under their respective terms).

Portfolio rights. Unless you tell us otherwise in writing, Full Deck Agency may reference your name, logo, and non-confidential project work in our portfolio, case studies, and marketing materials.

8. Third-Party Services and Platforms

Our services often depend on third-party platforms (e.g., Google, Meta, hosting providers, analytics tools, scheduling tools, CRM and email providers). Your use of those platforms is subject to their own terms and policies. Full Deck Agency is not responsible for outages, policy changes, account suspensions, algorithm updates, ad disapprovals, or pricing changes by third parties, even when those events affect campaign performance or deliverables.

9. Advertising and Performance

We work hard to deliver strong results, but digital marketing outcomes depend on many factors outside our control — including market conditions, seasonality, competitor behavior, search and ad-platform algorithms, your operations and sales follow-up, and the quality and quantity of your creative and content. We do not guarantee specific rankings, lead volume, conversion rates, revenue, or return on ad spend. Any forecasts, projections, or examples we share are illustrative and not promises of results.

10. Confidentiality

Each party agrees to keep the other party’s non-public business information confidential and to use it only for purposes of performing or receiving services. This obligation does not apply to information that is publicly available, was known prior to disclosure, is independently developed, or is required to be disclosed by law (with reasonable notice where permitted).

11. Privacy

Our handling of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Disclaimers

The Site and the services are provided “as is” and “as available.” To the fullest extent permitted by law, Full Deck Agency disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. We do not warrant that the Site or services will be error-free, secure, or that defects will be corrected.

13. Limitation of Liability

To the fullest extent permitted by law, Full Deck Agency and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to these Terms, the Site, or our services, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or related to these Terms or the services will not exceed the fees paid by you to Full Deck Agency for the services giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Full Deck Agency from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) your breach of these Terms or any Order; (b) Client Materials or content you provide; (c) your products, services, or business operations; or (d) your violation of any law or third-party right.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws principles. The parties agree that any dispute arising out of or related to these Terms or our services will be resolved exclusively in the state or federal courts located in Wake County, North Carolina, and each party consents to personal jurisdiction and venue there. The parties first agree to attempt in good faith to resolve any dispute through informal discussion before filing a claim.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective date” above and post the updated version on the Site. Material changes will take effect 30 days after posting (or sooner if required by law). Your continued use of the Site or services after changes take effect constitutes acceptance of the updated Terms.

17. Miscellaneous

• Entire agreement. These Terms, together with any Order and our Privacy Policy, are the entire agreement between the parties on this subject and supersede prior agreements.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Independent contractor. Full Deck Agency is an independent contractor; nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.

18. Contact Us

Questions about these Terms? Reach out: